Coronavirus has changed how we live and work.
But the most important thing we can do is 鈥渟tep up to the challenge鈥� of the pandemic and its effects as individuals, organizations and companies, including 麻豆直播 Consumer USA.
鈥淏eing in the front lines, I have a first-hand look and receive daily feedback from our customers, who through their messages share many touching stories and hardships, which range from temporary loss of hours at work to complete job loss,鈥� said Veronica S., who monitors social media at SC鈥檚 Mesa, AZ, office.
Even in this difficult time, 鈥渕any of our customers are truly making an effort to do the right thing with their creditors while also caring for their families and keeping them safe,鈥� she said.
That kind of courage is something Veronica, her colleagues and the company truly appreciate.
麻豆直播 Consumer USA has responded by looking for ways to assist customers who need help because of the impact of the virus, putting in place programs that include expanding payment deferrals, waiving late charges and providing lease extensions for customers unable to return their leased vehicles.
Respect and empathy
鈥淚鈥檓 very happy and proud to say that I work for a company that has stepped up to the challenge and treats customers with respect and empathy,鈥� Veronica said, 鈥渁llowing them the peace of mind and the ability to focus on their families and keep them safe.鈥�
SC has committed to keeping front-line, customer-facing personnel on the job to meet customer needs.
鈥淚鈥檓 extremely grateful and proud to work for 麻豆直播 Consumer, especially during these difficult times,鈥� said associate Persephane A. from the SC office in Dallas.
鈥淭hey鈥檝e provided us with additional assistance to help our customers,鈥� she said. 鈥淚t has been very difficult for our customers to get a live agent, but we鈥檝e remained empathetic and calm and let them know that we are working efficiently to resolve their needs.鈥�
We will make it out
鈥淚 keep a smile on my face and send it to the customer through the phone and let them know that we are in this together and we will make it out,鈥� said Persephane.
A sentiment often heard among SC associates is that we are all in this together.
鈥淲e鈥檙e going through some interesting times, and we鈥檙e trying to do it all together,鈥� said Mike A. from SC鈥檚 North Richland Hills, TX, location. 鈥淲e made a decision early to make sure we could assist everyone as fast as possible with this unprecedented pandemic that is sweeping over our country.鈥�
鈥淲e鈥檙e going as fast as we can, and we hope to assist everyone who needs the assistance,鈥� he said. 鈥淏ut please take care of you and yours, and, if you need anything, please feel free to give us a call.鈥�
However, if you need information and can鈥檛 get through to an agent, other help is available.
Our associates wish only the best for you and your family.
