Dealer Contact Information
Â鶹ֱ²¥ Consumer USA – Dealer Contacts
Call Us Toll Free
Call: (888) 222-4227
Indirect Funding
Call: (800) 877-4696
Fax: (800) 215-7221
Credit
Call: (888) 540-5626
Dealer Advocacy
Call: (866) 557-8428
Can’t find what you need?
Regular Mailing
Pay-off checks and customer payments
Â鶹ֱ²¥ Consumer USAP.O. Box 660633
Dallas, TX 75266-0633
Backend Products & Lien Holder
Â鶹ֱ²¥ Consumer USAP.O. Box 961288
Fort Worth, TX 76161
FedEx Overnight Mail & Contract Packages
Â鶹ֱ²¥ Consumer USAeDocs Program, Suite 2039
4054 Willow Lake Blvd
Memphis, TN 38153
UPS and Regular USPS & Contract Packages
Â鶹ֱ²¥ Consumer USAeDocs Program, Suite 2039
3268 Progress Way
Wilmington, OH 45177
Overnight Mailing
Pay-off checks and customer payments
Â鶹ֱ²¥ Consumer USA3000 Kellway Drive, Suite 120
Carrollton, TX 75006
First Payment
Payments before a deal is funded
Â鶹ֱ²¥ Consumer USA1601 Elm Street, Suite 800
Dallas, TX 75201
Dealer Statement Payments
For Ancillary Product Refunds, Missing Equipment, Unwinds, and Participation Chargebacks
Â鶹ֱ²¥ Consumer USA1601 Elm Street, Suite 800
Dallas, TX 75201
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Your success is our priority
See how our commitment to your dealer experience is creating changes.
Get started today!
If you are not currently a Â鶹ֱ²¥ Consumer dealer, complete this simple form and a Dealer Relationship Manager will contact you.
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Dealer Relationship Manager
Most questions can be answered by your Dealer Relationship Manager through the contact information provided to you.
Credit hours
MMonday to Saturday from 8 a.m. to 9 p.m. CT.
All holidays except Thanksgiving and Christmas.
Credit analyst
The best way to reach your buyer (other than phone) is to email them using their first initial and last name @santanderconsumerusa.com. Include the application ID number and your question.